AccountId: 011433970860
ContactId: b7477545-0de2-47fb-bf10-b9e6af3d6bf2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 131850 ms
Total Talk Time (AGENT): 60569 ms
Total Talk Time (CUSTOMER): 55559 ms
Interruptions: 0
Overall Sentiment: AGENT=1.1, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/21/b7477545-0de2-47fb-bf10-b9e6af3d6bf2_20250221T21:49_UTC.wav
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[AGENT][POSITIVE] Wears gracias [PII] Miamalike there.
[CUSTOMER][POSITIVE] See, we're gonna start the thing.
[AGENT][NEUTRAL] M.
[CUSTOMER][NEUTRAL] [PII] [PII] tengo mipolisa erro and cinco gen they say sincuent nonve mean [PII] sincuenta.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] a repe numero de la polia.
[CUSTOMER][NEUTRAL] It set in cinco or can I say cinco no no.
[AGENT][NEUTRAL] OK. I left it in a seal?
[CUSTOMER][NEUTRAL] Mm it's not see er el Ail quality of a I know.
[AGENT][NEUTRAL] OK, glasses.
[AGENT][NEUTRAL] OK, Paarte.
[CUSTOMER][NEUTRAL] See itsitoa sita conel dentistaora.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Espolia estaparte de Carrington PPO.
[AGENT][NEUTRAL] The network the Carrington PPO.
[AGENT][NEUTRAL] That'll by the ear donde care.
[AGENT][NEUTRAL] No uh nosotros pagamos Aldenroafuera del network.
[CUSTOMER][NEUTRAL] Oh inspoa es dentista in a semi papelete me manda no [PII].
[AGENT][NEUTRAL] See, yeah, you just put in your marginal for them, see your step step for the ear on the carer.
[CUSTOMER][POSITIVE] Oh my yeah my singer Muchisimas gra for informed me so conque to where gusto.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]?
[AGENT][NEUTRAL] Uh yes, if I go [PII].
[CUSTOMER][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] No, not a mask, but that's your thing in italicia at logo.
[AGENT][POSITIVE] As to legally get us and we send you some money.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] You want me tea, bye.
[AGENT][POSITIVE] Gracious, bye.
[CUSTOMER][NEUTRAL] Like