AccountId: 011433970860
ContactId: b73ecda3-991c-4a3c-aa71-041787731d55
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 49470 ms
Total Talk Time (AGENT): 15509 ms
Total Talk Time (CUSTOMER): 12451 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/b73ecda3-991c-4a3c-aa71-041787731d55_20250611T15:36_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], I'm trying to check and see about on a policy about uh reinstating it.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Can I give you my, what information do I need to give you?
[AGENT][NEUTRAL] OK, so your policy has uh terminated and we're just trying to get it reactivated. Is that what, is that what you mean? I'm sorry.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, so it we can definitely see if that is possible if it's been too long then we.
[CUSTOMER][NEUTRAL] Hello, you broke up.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?