AccountId: 011433970860
ContactId: b73187a8-927e-4dc5-907f-6b4e35932c5b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 164300 ms
Total Talk Time (AGENT): 43799 ms
Total Talk Time (CUSTOMER): 65342 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/11/b73187a8-927e-4dc5-907f-6b4e35932c5b_20250211T17:28_UTC.wav
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[AGENT][POSITIVE] Buena.
[CUSTOMER][NEUTRAL] I wanna ota.
[AGENT][NEUTRAL] You're coming up.
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Did you.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Hey, I don't know that, um, telephone and calama connect up.
[CUSTOMER][NEUTRAL] Yeah, that was to say.
[CUSTOMER][NEUTRAL] Cincorerejo.
[AGENT][NEUTRAL] OK, in pole repaido.
[CUSTOMER][NEUTRAL] Acosta, [PII]
[AGENT][NEUTRAL] OK, supremen.
[CUSTOMER][NEUTRAL] Lean [PII]
[AGENT][NEUTRAL] You know, yes.
[AGENT][NEUTRAL] The payment number is L E E S A I N.
[CUSTOMER][NEUTRAL] S I N G.
[AGENT][NEUTRAL] Mm nomestado Nombre in lalia um.
[AGENT][NEUTRAL] Nearsu uh verseguro.
[CUSTOMER][NEGATIVE] The er and erro cuadro also.
[AGENT][NEGATIVE] No, no, nothing on the system.
[CUSTOMER][NEUTRAL] No, nobody's, oh yeah, they're saying to me.
[AGENT][NEUTRAL] No, no, that is.
[CUSTOMER][NEUTRAL] Mayor.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yeah I'm already figure out his socials, you know, the number of my.
[CUSTOMER][NEUTRAL] And do call.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I want to.
[CUSTOMER][NEUTRAL] OK, carry it.
[AGENT][NEUTRAL] Then they grape.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] You know,