AccountId: 011433970860
ContactId: b718de9a-4e40-4cd3-9d08-a5b3a6bdffe6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 353799 ms
Total Talk Time (AGENT): 189405 ms
Total Talk Time (CUSTOMER): 136704 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/b718de9a-4e40-4cd3-9d08-a5b3a6bdffe6_20250121T18:49_UTC.wav
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[AGENT][NEUTRAL] We want to start.
[CUSTOMER][NEUTRAL] See when Ita de Romelia Lina.
[CUSTOMER][NEUTRAL] So
[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] See [PII] said.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In medi square in the united look at the oque bar nada.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Uh, in a in my la prea and you got a song and you get the the bar and then I sending uno power when you want to.
[AGENT][NEUTRAL] OK, and then the system er no the poles local search informacion is still me.
[CUSTOMER][NEUTRAL] See grasses made num groups unocinco says 3 quarter.
[AGENT][NEUTRAL] Claremo outpatient certificate number or in hospital sir number and not jeta pue a doctor for.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] I see quaque. OK, erro uno cuatro cinco Ochocinco deemed.
[AGENT][NEUTRAL] meet them.
[CUSTOMER][POSITIVE] Good.
[AGENT][NEUTRAL] OK, snares person of the sci fi foet scimento direction in telephone.
[CUSTOMER][NEUTRAL] Eero [PII] o says.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Chose cuatro 000 cuatro.
[AGENT][NEUTRAL] Much electronics.
[CUSTOMER][NEUTRAL] Mina Lalo Aroba yahoo puntos.
[AGENT][POSITIVE] informacion buenote devidoque I unque de lisa.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] um
[AGENT][NEUTRAL] Fu seindola informacion noosmoso.
[CUSTOMER][NEUTRAL] See, mimola Muhahada meamo para malaita in medijo quepouna bao era and so reglamo medijo que quela.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] This for no croque and reclamos uh no soretamente de queer neoitasevila documentacion de loservisos quiste serraise and palabras apelega de pue de quesoseguro principal pala partelique un montocommo de logo oka los gas.
[CUSTOMER][NEUTRAL] Oh buque a la casaeo Jaco moque el seuro er currio.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, well they just say you.
[CUSTOMER][NEUTRAL] Lavedale.
[CUSTOMER][NEUTRAL] No, no, no, we are in.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] oh sorry no they have coup.
[AGENT][NEGATIVE] See, no, no ento lo er pero er in the saberque no somos suga el quele cure la partequenole cure seguro principal pero justinen quemanar nos el relamo no and command el reclamo queoslemand olebanmandar alguro principal junto con clamonoasitamos likesacion the beneficios they united diss coalesel delosibule.
[AGENT][NEUTRAL] Kosapaoque de gasus aoshino nobana revista informac astaque no man relamo um i limolemente apele paga de pue the socio principal no paga and this.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEGATIVE] OK, see, laatta is a uro by dela then go you me mad.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] OK, la Cartadi cuantoseplica commode docile copaza des gass.
[CUSTOMER][NEUTRAL] No, and no lao lao la casa nova.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Entidonose caso lo quetepoloente casa revi documentcuo quetine the the united.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] Sercito tambien.
[AGENT][NEUTRAL] Mueuales el codigo de diagnostico Olos coo the diagnostic parareo servio cuertaliando CS informaciona ostenos puedocuments revisarlo chaos beneficios de cuerdo la polisa.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK, OK, well she's in myras, OK.
[AGENT][NEUTRAL] Oh yeah.
[CUSTOMER][NEUTRAL] I doveda.
[AGENT][NEUTRAL] I see yes, I use some puelosios Jaras on la contest the principal resilinellocuo ipodri and someo someteramo proc.
[AGENT][NEUTRAL] Uh, Vallosin the beneficis.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, wait, mm we are male. She's in Mali.
[AGENT][NEUTRAL] I go.
[CUSTOMER][NEUTRAL] No, no, yeah tato via gracia mela repoa quecucha gras.
[AGENT][POSITIVE] It's excellent we used to.
[CUSTOMER][POSITIVE] It will maintain us.