AccountId: 011433970860
ContactId: b70cc117-985e-4594-9ace-a26f8e26387d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29670 ms
Total Talk Time (AGENT): 8541 ms
Total Talk Time (CUSTOMER): 8511 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=-1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/b70cc117-985e-4594-9ace-a26f8e26387d_20250103T23:48_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] I'm sorry, you found this chappy.
[CUSTOMER][NEGATIVE] I'm, I'm looking to cancel an insurance.
[AGENT][NEUTRAL] This is [PII] with APL.
[CUSTOMER][NEUTRAL] Ma'am?
[AGENT][NEUTRAL] Yes ma'am, I can hear you.
[CUSTOMER][NEUTRAL] I'm sorry, I can't.