AccountId: 011433970860
ContactId: b6bd026c-d16b-4481-8e77-f7912e96f969
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6559 ms
Total Talk Time (AGENT): 3339 ms
Total Talk Time (CUSTOMER): 238 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/12/b6bd026c-d16b-4481-8e77-f7912e96f969_20250212T13:19_UTC.wav
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[AGENT][NEUTRAL] For contacting ATL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] So.