AccountId: 011433970860
ContactId: b6a564d1-8bc5-474d-a093-930fca38da19
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 115500 ms
Total Talk Time (AGENT): 52576 ms
Total Talk Time (CUSTOMER): 49161 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/b6a564d1-8bc5-474d-a093-930fca38da19_20250313T14:17_UTC.wav
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[AGENT][POSITIVE] We're one of the pope.
[CUSTOMER][NEUTRAL] Oh la bueno the amino breheli mandolaicina del logo to salmon joquirosa checkai er tepaine is susuroa con.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] S.
[CUSTOMER][NEUTRAL] Siraelcerono Nve.
[CUSTOMER][NEUTRAL] Dosero Cinco cuadro uno ML siete.
[AGENT][NEUTRAL] On telephone call insta connector.
[CUSTOMER][NEUTRAL] Clado Trecerocinco doi de cinco cinco cinco in the cinco.
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] Uno Unores.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] That not.
[AGENT][NEUTRAL] [PII] for verification number.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Which is immigracia for confirm information memo [PII] the acttiva party del [PII] est activa de Austo uno delventevente as uno uno ventevent.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] So, OK, sor auto put it up for numerous reference yeah.
[AGENT][NEGATIVE] Putskie.
[CUSTOMER][POSITIVE] Gracia sorroto.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][POSITIVE] Yeah, Irato muchisima gracias [PII].
[AGENT][NEUTRAL] Get they gonna send into the man.
[CUSTOMER][NEUTRAL] You you won mind bye bye.