AccountId: 011433970860
ContactId: b6734d30-ab3e-4750-8cb5-10ad8433cc04
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1708540 ms
Total Talk Time (AGENT): 599146 ms
Total Talk Time (CUSTOMER): 451780 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/b6734d30-ab3e-4750-8cb5-10ad8433cc04_20250613T14:24_UTC.wav
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[AGENT][NEUTRAL] In one of the.
[CUSTOMER][NEUTRAL] The number heal number.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] Auto you go APL the Julio prime yet to Congress to rock is porque er elio de los examine the blood test jo can no no.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] logging per personal information is not recognized your voice and when I need to send a queerra moja mub.com queerbahara more application queta and met link.
[CUSTOMER][NEUTRAL] It's a headline for the er er and the sap.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Plano conso pre numerous certificate circular.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, I don't know it's a you to outpatient.
[AGENT][NEUTRAL] I mean.
[CUSTOMER][NEUTRAL] OK, it's errodos re cinco cinco nueve cuatrosietemel cite.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] Symp.
[AGENT][NEUTRAL] So senora.
[CUSTOMER][NEUTRAL] Barbin.
[AGENT][NEUTRAL] so savor.
[AGENT][POSITIVE] Mucha gracias bamosa lanalo uentin.
[CUSTOMER][NEUTRAL] See, see.
[AGENT][POSITIVE] Perfect. I was uh.
[AGENT][NEUTRAL] Uito uh no the moment uh triple lo I am a public pontoon.
[AGENT][NEUTRAL] the most.
[CUSTOMER][POSITIVE] lovely I ponta the public public on the.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect. That's not a parking is as this login.
[CUSTOMER][NEUTRAL] See, this is log in you to create your OSSA account, mhm.
[AGENT][NEUTRAL] E
[AGENT][POSITIVE] Perfect. Otebadale clickaesa create your OSC account.
[AGENT][NEUTRAL] Leva sin sinus insured.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Pardon, insure.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect. A leva adierta informationlos unicos espaciosque de es supeido sucur electronico iso e e.
[CUSTOMER][POSITIVE] Correct, uh.
[CUSTOMER][NEUTRAL] I go, OK, [PII].
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] They say no user was found with this information for our jam or telephone.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] And perfect. The humor we are really.
[AGENT][NEUTRAL] OK, no cuenta loquelosienteer antemos unformato er entogo scambiaosia rescado conuevo loquelos eoses you said not a quintan eves.
[CUSTOMER][NEUTRAL] No, Lunga Nga.
[AGENT][NEUTRAL] Claro porque.
[CUSTOMER][NEUTRAL] OK it's a queenora thing.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEGATIVE] See I don't have I don't fucking you know OK right.
[AGENT][NEUTRAL] La la cao lima noveel corre electronico Nelma poo quenolorecono test intros no loose system but to no electronicosa barberena.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] C Sin Nombre irriega the thee.
[CUSTOMER][NEUTRAL] At a punt.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Aroa atte punto.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] And toss is supremer nombre [PII].
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] OK, per unit res rela remisippodamoser intens before.
[CUSTOMER][NEUTRAL] Come on.
[CUSTOMER][NEUTRAL] Come on.
[CUSTOMER][POSITIVE] Perfect, perfect.
[CUSTOMER][NEGATIVE] Stop
[AGENT][NEUTRAL] Ms.
[CUSTOMER][NEUTRAL] T
[CUSTOMER][NEUTRAL] No, no, it's a
[AGENT][POSITIVE] Perfect. This could be er in lima aisoingrean system.
[CUSTOMER][NEUTRAL] OK, OK, that's fine. I'll.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Hey yeah so so it is a a questa completa continue.
[AGENT][POSITIVE] Perfect. See, Levadar continue.
[CUSTOMER][NEUTRAL] Because the mediba una getting on it uh-huh.
[AGENT][NEUTRAL] See Levada continue leva are the state permit the company.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] Levali limo esosma.
[AGENT][NEUTRAL] Um, the verification.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I had accused it with uh a like uh indexes so is the police.
[AGENT][NEUTRAL] Yeah, I suppose like you still reel codi go the.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The seguidajava direct access so as asuenta evapomelamosa.
[CUSTOMER][NEUTRAL] In in password er
[CUSTOMER][NEUTRAL] It's a display name, given name, and, oh, OK.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] Clao noa contra condo yala para logging ban on contra.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] He not open display name and give name surname now it's so old password, no.
[AGENT][NEUTRAL] She steer [PII] quesquibel password [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] moment.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I was like yeah give me the same.
[CUSTOMER][NEUTRAL] See, yeah, and from the [PII] or
[AGENT][NEUTRAL] Mhm. Correct, to see.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yeah, I don't know what is on there it's a logging or traveling to say the there are logging, OK.
[AGENT][NEUTRAL] Clara.
[AGENT][NEUTRAL] I reelect o e el pascutes ingreso.
[CUSTOMER][NEUTRAL] OK, I see. I have to get up thinking I can find.
[CUSTOMER][NEUTRAL] And I will pay you verification code. OK.
[CUSTOMER][NEUTRAL] Yeah I I dashboard start train fire train yeah into the me.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Correct. I solamente by a los paos decomposmerelamo.
[AGENT][NEUTRAL] In al Lugar the the the parleva solicitaque uh suloucumento just hereorfo or deefelosa.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Ah, OK.
[CUSTOMER][NEUTRAL] OK, it's gonna say I did on the thing, OK, like no por correo in.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII] exeso uh scuenta que ques mucho masita de la cuenta as you said no no it can bearnaina.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh, for him bro you you start you came but no it doesn't say.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, [PII] is a traditional claim here that I put a next step but that.
[AGENT][NEUTRAL] Lao.
[CUSTOMER][NEUTRAL] Per medique selection algo so please select clean type.
[AGENT][NEUTRAL] Tent.
[CUSTOMER][NEUTRAL] so that in clean type I.
[AGENT][NEUTRAL] It is selection C.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Espasado dentipo de polite and politi is meddling esos consider el claim traditional el queer.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Telo que pasa taserta er polias so Iertos and beneficios just a para wellness itambi para traditional reso sko and socaoposalamento uno exesano wellness commo tradition and to reo lepides selection unoesodos.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] selection.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] you know police information support claim claim for next seme will be a dashboard.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The salad, it will be a dashboard.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Ute you start your claim e logo.
[AGENT][NEUTRAL] Selection selection of traditional and it's a castle.
[AGENT][NEUTRAL] The next step.
[CUSTOMER][NEUTRAL] See, so in the, uh-huh, I think the the next step is the next apar, it will be a dashboard.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEGATIVE] No no no leita on the levaparer and declassecao no la redesa director dashboard.
[CUSTOMER][NEUTRAL] Mega and dashboard.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No, totally said next.
[CUSTOMER][NEUTRAL] A dashboard that.
[AGENT][NEUTRAL] Hm hm.
[AGENT][NEUTRAL] In a part of the um traditional claim with that.
[CUSTOMER][NEUTRAL] In fact, no, so the traditional claim on the it was see solution re makes a step into the traditional claim is looking to er huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I it bongo next test it will be dashboard no no name.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] [PII] er the the lasient scient paso on the selection are.
[AGENT][NEUTRAL] And nombre clamoor I selectionella segurado and nombre clamo.
[AGENT][NEUTRAL] Is a
[CUSTOMER][NEUTRAL] Let me, OK, I yeah, I the the next step, no innoloqueo er er a form.
[AGENT][NEUTRAL] GGNLA for us, yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] under this a research center where that uh er puedo Ari one.
[CUSTOMER][NEUTRAL] They, they, they don't know me on the on on the edition.
[CUSTOMER][NEUTRAL] That you put in home and search lo formato and how to find me claim in panol but that is the royal TV lopo melores and loin.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm yeah.
[CUSTOMER][NEUTRAL] They don't no meeva and love.
[AGENT][NEUTRAL] In 10.
[AGENT][NEUTRAL] In the cao this and no noscommo uh prose gustaporansoyamalamento que sin.
[CUSTOMER][NEUTRAL] Oh that la preunta queoten la preuntaota for muladoque you me la gen no so and
[AGENT][NEUTRAL] The
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] No thistennao el era formulario studying.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm. See, loquelosient senor Barbedeael formula solamente in caso de com access cuent line no.
[AGENT][NEUTRAL] Uh, art que tenemos registra you say yeah registro it was said formula solamente er pueda el el reclassingberena so informacificaciones direction no telefono nombre polisa.
[CUSTOMER][NEUTRAL] Uh-huh uh-huh.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] See, exactly, see.
[CUSTOMER][NEUTRAL] Elciente poli irma.
[AGENT][NEUTRAL] If fir Marloes loo partscumentosqueregar and samino me its esconis.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] They no no no ok a free a voice er your paradeo no solamentecon in voice you said it when process that.
[AGENT][NEUTRAL] Ela ella ella for no porque javiene ellos in custenosva quebaregar conesa for.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yeah, preunta, um, tenoca said unformulario porcada via or solo unformularioto todala visitsa.
[AGENT][NEUTRAL] The solo formula is sufficient to the junta la visa solo formula.
[CUSTOMER][NEUTRAL] OK. OK.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] OK, PO boxin Jackson shin.
[AGENT][NEUTRAL] No, no, it's another direction there will be this information.
[AGENT][NEUTRAL] For as a direction is just uh comuno the way proportional la la nova direction the the main at the number of factslepa is uh.
[CUSTOMER][NEUTRAL] OK, may I put it.
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] What
[AGENT][NEUTRAL] Si.
[CUSTOMER][NEUTRAL] The?
[AGENT][NEUTRAL] I PO box on the clinic can be.
[CUSTOMER][NEUTRAL] Or or uh-huh.
[AGENT][NEUTRAL] liquid.
[CUSTOMER][POSITIVE] Quality of boxing.
[AGENT][NEGATIVE] El PO boxes el beinticuatro ogena no sincuenta.
[CUSTOMER][NEUTRAL] Iquetenlajeta Oklahoma City, OK.
[AGENT][NEUTRAL] Unless
[AGENT][NEUTRAL] As Oklahoma City.
[CUSTOMER][NEUTRAL] In fact
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] I faxes er cinco noventevents.
[AGENT][NEUTRAL] The rosino puedapajina in the mass puede puede vers clamo.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] Elemento est estovo format lapainagaan went to Iquitoses susita and pesar and pea click and the le click acabo pararesectmente a de la eva comunelosis.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Teles porque ileosa segurado es que queer el tipo de reclamolatiqueeva as electional nombree luegolevair quesos and no paleo.
[CUSTOMER][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh, not tengo mass information on or Segula nomida commodiya problem and until keep with the era.
[CUSTOMER][NEUTRAL] OK, OK, the way I say is don't say it.
[AGENT][POSITIVE] Uh perfect. Excellent. No any problem.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Perfect, which is in my grassijo.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] But I don't think the just the like uh and like I mean el el in or munto loqueo is.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] OK, Claro siso companeras de travajoa cuentamente.
[CUSTOMER][NEUTRAL] No, not at the end.
[AGENT][NEUTRAL] Inescaoentoses Sivaquejali correo e logo.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][POSITIVE] Perfect because they just.
[CUSTOMER][POSITIVE] Perfect. Let me check my graci.
[AGENT][NEUTRAL] Then uh plasma.
[CUSTOMER][NEUTRAL] It was.
[CUSTOMER][NEUTRAL] Bye. OK.