AccountId: 011433970860
ContactId: b65368cd-c6b8-44e1-8052-99afcd8becaf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 879 ms
Total Talk Time (AGENT): 879 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/b65368cd-c6b8-44e1-8052-99afcd8becaf_20250131T15:50_UTC.wav
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[AGENT][POSITIVE] Hi, thank you for calling