AccountId: 011433970860
ContactId: b5c412ac-c795-4a2b-9ff2-6416fe55c4fc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 106620 ms
Total Talk Time (AGENT): 29863 ms
Total Talk Time (CUSTOMER): 57294 ms
Interruptions: 1
Overall Sentiment: AGENT=1.2, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/b5c412ac-c795-4a2b-9ff2-6416fe55c4fc_20250102T16:58_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] Hey [PII], it's [PII]. Happy [PII] to you and to both of us actually. Hey.
[AGENT][POSITIVE] Hey [PII], yeah, happy [PII] to you too.
[CUSTOMER][NEUTRAL] Yeah, thanks. Well, in order for me to start the [PII], I needed to put more hard drive space in my supercomputer and um when I did that, I kind of took some usernames. I don't use that much, so I need help to remember what my username is for one of the brokers I deal with. Um, can I give you a PRD?
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Sure.
[CUSTOMER][NEUTRAL] So the, the PRD is gonna be 26693 26693, that's Simpson Nurseries. The guy's name is [PII]. I forgot what um.
[CUSTOMER][NEUTRAL] What [PII] gave me for username.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The password I'll remember because I only really only used to.
[AGENT][NEUTRAL] OK, let's see what we have for him.
[CUSTOMER][NEUTRAL] Actually, I might have it on my laptop.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] 12
[CUSTOMER][NEUTRAL] What about that?
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so it is [PII]. Altogether, [PII] is capitalized, [PII] is capitalized, and [PII] is capitalized.
[CUSTOMER][POSITIVE] OK, great.
[CUSTOMER][POSITIVE] Alright, cool beans. Alright, thanks so much.
[AGENT][NEUTRAL] Is that it, [PII]?
[CUSTOMER][POSITIVE] Good luck to us in [PII]. Yeah, we're good. All right, thanks a lot. All right, bye-bye. Bye.
[AGENT][NEUTRAL] All right.
[AGENT][NEUTRAL] Uh-huh. Bye-bye.