AccountId: 011433970860
ContactId: b5989bba-fd06-430e-a830-0bf96e68d3cd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1084099 ms
Total Talk Time (AGENT): 636788 ms
Total Talk Time (CUSTOMER): 270072 ms
Interruptions: 6
Overall Sentiment: AGENT=0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/b5989bba-fd06-430e-a830-0bf96e68d3cd_20250225T22:54_UTC.wav
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[AGENT][NEUTRAL] When [PII].
[CUSTOMER][NEUTRAL] [PII], call me hook us up.
[AGENT][NEUTRAL] The Garcia.
[CUSTOMER][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] The grass.
[AGENT][POSITIVE] Mu gracias.
[CUSTOMER][NEUTRAL] Um, then goo unaguanza er maquino ostees for meo de mi travajo.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] He is a queer la.
[AGENT][NEUTRAL] OK, Lepodo that intrues decombianoreclamo the number of the polisa.
[CUSTOMER][NEUTRAL] With uh kinama is the policy number, mm does.
[AGENT][NEUTRAL] OK, um, a laparera are numerals.
[CUSTOMER][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] I see some nosesqueman del travajo de loqueo tenoque comprodentro them is beneficials.
[AGENT][NEUTRAL] OK, no, no.
[CUSTOMER][NEUTRAL] Peronoti in [PII].
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK, moment.
[CUSTOMER][NEUTRAL] Then goos conta what I'm saying no.
[AGENT][NEUTRAL] OK, um.
[CUSTOMER][NEUTRAL] Well, so when I saw the, the, the, the.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK, um, meporia that, uh, numerous in contrast to the sun swimformacionpolia.
[CUSTOMER][NEUTRAL] Precinco cinco Ochoro.
[CUSTOMER][NEUTRAL] Trenta errocho.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, I'm a veritassic scimiento electronico.
[CUSTOMER][NEUTRAL] But so er reno eso ese cinco.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] You did extremely well.
[AGENT][NEUTRAL] This direction isoelectronico.
[CUSTOMER][NEUTRAL] Crete you know place place el paso te vent in in correo seria hey [PII] cursorvajoerro trea rabaya to come.
[AGENT][NEGATIVE] Teemo um travajo.
[CUSTOMER][NEUTRAL] We personal.
[CUSTOMER][NEUTRAL] [PII] [PII].
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][POSITIVE] OK, perfect. I'll see that, yes.
[AGENT][NEUTRAL] OK, so cetinapolisa de cancer conosos.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] OK, Casilla polia I can send noas um and then.
[AGENT][NEUTRAL] And my phone.
[AGENT][NEUTRAL] OK, the second is the sitambrelamo. Ere clamo espara um cancer or espara prevention.
[CUSTOMER][NEUTRAL] Uh, go feencia lentino superjunta.
[AGENT][NEUTRAL] Cancer is conquran cancer not para cancer. OK, OK, um, que bamohaneesitatustenbison dos well tres documentos parasal and reclamocono sotros um a prime documentcuo es un formulario.
[CUSTOMER][NEUTRAL] Oh, I'm a diagnostic. I don't.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And for molariolopo de contrastrapajina and I am a public [PII].
[CUSTOMER][NEUTRAL] I make a pardon.
[AGENT][NEUTRAL] I'm a [PII] [PII].
[CUSTOMER][NEUTRAL] What?
[AGENT][NEUTRAL] OK, el formulao in a primerao jalevalagentrues la gentrues uh neesitamos la coia de la patolo here.
[AGENT][NEUTRAL] The lymphoma in the cancer.
[AGENT][NEUTRAL] Inesitamo facturas de tajadas connocodes the dinotico pro demiento i cargos.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um, no ceciestana, no radiograa factura detajadalodigos the noohi pros.
[CUSTOMER][NEUTRAL] Buttura de lama.
[AGENT][NEUTRAL] The, uh, enera Garcia ciendauntipo delojia or chemotherapia or communotherapia.
[CUSTOMER][NEUTRAL] we there.
[CUSTOMER][NEUTRAL] A peracioneracion er sit palo de la piacion.
[AGENT][NEUTRAL] On you
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No one as soon as the the peracion is is the theate medique no one is a.
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] 0
[AGENT][NEUTRAL] Yeah, see, OK, and so the moment noornadama solamente be a local uh local preuntao quelosufficient pesar processes su clamo dean ok and and la la se here.
[CUSTOMER][NEUTRAL] All of those.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] um solamente can be a loque fact can be the.
[AGENT][NEUTRAL] and a moment unaia lane primar prime formulario.
[CUSTOMER][NEUTRAL] Eva is aguzao reciacion queen.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] He squeloquepao.
[AGENT][NEUTRAL] Rose Samos
[AGENT][NEUTRAL] It processes umlo la polia um.
[AGENT][NEUTRAL] Normamente no is so beneficial dependent localang show or loque de er um.
[AGENT][NEUTRAL] 1718 beneficial.
[AGENT][NEUTRAL] It's the thing for Tamispain.
[CUSTOMER][NEUTRAL] Oh the the.
[AGENT][NEUTRAL] Mm, then the millomaseque solo or chemotherapia that is different. There's some benefits you apart.
[AGENT][NEUTRAL] The Maina.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, afternoon. I guarantees in recovertura isilloemildoulemoterapia or ammonia is on bee mildodo semeses uh the apia or monal deer sincuenta porterapiatadosetratamientos.
[AGENT][NEUTRAL] Um, tentin beneficial, um, you know beneficio the, uh, indeliasion locallepada una canta the mildolareen con cancer in perno.
[AGENT][NEUTRAL] Um, the, OK, so no.
[AGENT][NEUTRAL] OK, so no they are here and don't no curemolas here and the er mas loques and like them lare on cancer cancer uh um internno in um.
[AGENT][NEUTRAL] The chemotherapia or immunotherapy or radiation radiation.
[AGENT][POSITIVE] That's the sort of beneficial.
[CUSTOMER][NEUTRAL] In the mora alcuentaresportdoseitta.
[AGENT][NEUTRAL] Um, Siva says in cuentare por visa attadose visas and themnias on the millare porque la polia no cure uh errujia sentencesnuarioquenogenbi and tolo de la jia solamente la de pato de la patolonosecure here nea solamente mosque in the milla uh cona mhm.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Oh, yeah.
[AGENT][NEUTRAL] Yeah, so.
[CUSTOMER][NEUTRAL] The party canlo is the la quimo reposito mina rido.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Seecorretolo bee millarelaiograa chemotherapia or ammunapia eso some bee illarecaparillogotela in the millares and la primeraves and cansinerno so esodo beneficio apartheid uh additionalales.
[AGENT][NEUTRAL] And do esos do on aparte so the chemotherap solamentepar esque esta combinado con chemotherapyamunotherapia Ilias la prime cuantan country so namas unave no separaotrave solamentejunavesello del chemotherapiacadadosemees soca and
[AGENT][NEUTRAL] Tratamiento logolo de la terapia or monal sincuentre pultratamiento atado seratamiento porano so seria como uno menosisloanca quince serian the um atado semiento.
[CUSTOMER][NEUTRAL] bus for molarioman uh for the studios of the vianillo for comics in the process.
[AGENT][NEUTRAL] Mm
[AGENT][NEGATIVE] But no, no, no moni camo process haulla re clamoano process mojare clamolejamosaadle no no moquelo amo yam moja process are reclamo otra premonitta er la can el cansequele contrano fue internno.
[CUSTOMER][NEUTRAL] Can the rosi.
[AGENT][NEUTRAL] OK, so see and then. OK, so see, um, solamente genremente mande and formulario junto formulariola de la patolo here.
[AGENT][NEUTRAL] Yes, so it can be aorrara.
[AGENT][NEUTRAL] But as Iloilo.
[CUSTOMER][NEUTRAL] OK, then no.
[CUSTOMER][NEUTRAL] Almost say you OK.
[AGENT][NEUTRAL] Hi.
[CUSTOMER][NEUTRAL] OK, osa peron esquelo locomosaguanza er paragastore that uh pagar otrascosa socelos er oceloqueque mandandopolo pagos that they examines.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] No, no, La Polia.
[CUSTOMER][NEUTRAL] For him and Manonna next time and put him loque mesaga.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Mm mm no solamente solamentepaga radiography um the uh radiacion de petradiacion chemotherapia or monoterapia so la trejosa que pagamos quesolo bee mildolaresrapi mona quelos encuentadolaree line denisadi millares so neo momentoloni que queba qual alfi car serial nos the mildore inniacion.
[CUSTOMER][NEUTRAL] Uh, OK, OK.
[AGENT][NEUTRAL] So para eso mildo de neesitamo for mulario inesitaula corapatolo caseria loprimero mbilees and mildolares to say destienen radi quimoapia or aminorapia and bianos los docuos parareclamarloventeil dolares.
[AGENT][NEUTRAL] Silangala class apia oral bien band loqueola factura de tajada solo para apia or mon polo sepagalater or so bama mangaunoc MRI escuvier no.
[AGENT][NEUTRAL] Cuerto, um, examine cuertolo unico vacercuvius sololacabodimension, OK, in cuantustebala pare cuenta I I got click in a politevaveretamente loca mijo and devajolo benecio is OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I mean beneficiio the the attacker can the internal OK.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] OK, yeah, OK, OK, OK, sees squeal. OK, and just say you a pass er the los escanel for a you link padale los papeles.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK. See.
[AGENT][NEUTRAL] CNN.
[AGENT][NEUTRAL] Uh, no, and cuantobaya la pajinaga says the la pajina. I'm a public puntoco but I click and claims and forms. OK. The claims and formsbagarava uh basel download on in a claim form.
[AGENT][NEUTRAL] Yeah I click on sign in.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Quara click and sign in the valevarajina on the dear scucuenta so I usetebarear scuenta and cuanto crescuentae de viare formulario junto con informacion electronicamente poresapaina onstere cuenta.
[AGENT][NEUTRAL] So prime electronic, OK.
[CUSTOMER][NEUTRAL] OK, moving.
[CUSTOMER][NEUTRAL] Well I see I see instruction as I.
[AGENT][POSITIVE] Same, correct, yes.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] What and toss a pagoslo no sequetan pero los pagos radiocommo quimo no see.
[AGENT][POSITIVE] Thank you.
[AGENT][POSITIVE] Mhm correct remoter radiac.
[CUSTOMER][NEUTRAL] 000 i larades.
[AGENT][NEGATIVE] Astaventemilla esel maximo pocadose me.
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] Mhm. I see so locally ask mhm.
[CUSTOMER][NEUTRAL] Ah, OK, moving in, moving in.
[CUSTOMER][POSITIVE] But for handlo you think what is a good answer.
[CUSTOMER][NEGATIVE] Yeah, mesoso lao que scudosola.
[CUSTOMER][NEUTRAL] Nola, Nola Freen.
[AGENT][NEUTRAL] And and inaddo caso de queoleo frejanapolisa is unapolisa quela puede quepodequera no sotromogenbiar una cartaviciendocutepode mantenpolisa sisi paganosillo laroque sole and el punto de que tenosteador.
[AGENT][NEUTRAL] Pero preuntasabja quenovaador resa lia queue queria una fela que no novatacoe you know but a normal mentela the lament.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No no uh sorrypos continent with travajo or me or them.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK right so.
[CUSTOMER][POSITIVE] OK, sir, but is gracias.
[AGENT][NEUTRAL] Then I got poma.
[CUSTOMER][NEUTRAL] I think all the classes.
[AGENT][NEUTRAL] Napojama.
[CUSTOMER][NEUTRAL] What's up.
[AGENT][NEUTRAL] You know they now they get for like one.
[CUSTOMER][NEUTRAL] No, the that is is still.
[AGENT][NEUTRAL] No, no, I send it.
[CUSTOMER][NEUTRAL] It was mean.
[AGENT][NEUTRAL] No