AccountId: 011433970860
ContactId: b58869dc-e678-47ba-9da0-886d5292d81c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32159 ms
Total Talk Time (AGENT): 2809 ms
Total Talk Time (CUSTOMER): 9637 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/b58869dc-e678-47ba-9da0-886d5292d81c_20250529T14:28_UTC.wav
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[AGENT][NEUTRAL] APL, my name is [PII]. How can I assist you today?
[CUSTOMER][NEUTRAL] Hi [PII], um, do you guys have a claims department? I'm calling from the broker's office to check on a claim for a member.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Hello?