AccountId: 011433970860
ContactId: b55b9cea-4c9e-4658-bd9b-7ff3118868aa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16000 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1330 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/b55b9cea-4c9e-4658-bd9b-7ff3118868aa_20250508T14:56_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?