AccountId: 011433970860
ContactId: b5278a35-c35f-4398-b891-ae1f13657b12
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15659 ms
Total Talk Time (AGENT): 8649 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/28/b5278a35-c35f-4398-b891-ae1f13657b12_20250128T13:38_UTC.wav
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[AGENT][POSITIVE] Morning, thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?