AccountId: 011433970860
ContactId: b45c87eb-b593-4b81-b660-934f06ef1447
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23899 ms
Total Talk Time (AGENT): 8709 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/b45c87eb-b593-4b81-b660-934f06ef1447_20250421T15:50_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, are you there?
[AGENT][NEUTRAL] Thanks for calling APL. This is [PII].