AccountId: 011433970860
ContactId: b41422d7-3eb0-4d6d-aa84-a737f221f008
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34229 ms
Total Talk Time (AGENT): 21238 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/b41422d7-3eb0-4d6d-aa84-a737f221f008_20250313T18:47_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello, good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one in the line disconnecting the call.