AccountId: 011433970860
ContactId: b384ed10-9d01-4b1c-a7b6-732dba9c261e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 42790 ms
Total Talk Time (AGENT): 2609 ms
Total Talk Time (CUSTOMER): 4190 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/19/b384ed10-9d01-4b1c-a7b6-732dba9c261e_20250319T12:53_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello, this is [PII]. Hello, can you hear me?
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Hello, can you hear me?
[AGENT][NEUTRAL] Hello.