AccountId: 011433970860
ContactId: b37d7932-328b-40b7-8efb-6b1b1f705229
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 278470 ms
Total Talk Time (AGENT): 77181 ms
Total Talk Time (CUSTOMER): 148880 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/b37d7932-328b-40b7-8efb-6b1b1f705229_20250519T19:47_UTC.wav
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[AGENT][POSITIVE] We're gonna serve this.
[CUSTOMER][NEUTRAL] Ola olabu starts with the salarlemi nombres [PII] this is to [PII].
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Oh, OK, gracia muya male, er, no make it okque porque baymar era steel numerrosagra said uh unite imagining poque job like convey el pago.
[CUSTOMER][NEUTRAL] The um the complementario paraposolo processmente as una semana in mayo que el pago process the theoreo loqueueda verb.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Enro la yeah.
[CUSTOMER][NEUTRAL] Be to want.
[AGENT][NEUTRAL] So
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] El numerla polio.
[CUSTOMER][NEUTRAL] D M L C O.
[AGENT][NEUTRAL] I mean on the phone.
[AGENT][NEUTRAL] OK. [PII].
[CUSTOMER][NEUTRAL] Ecorect
[AGENT][NEUTRAL] for a verb.
[CUSTOMER][NEUTRAL] Sees the residents [PII] resinentosa.
[AGENT][NEUTRAL] electronica.
[CUSTOMER][NEUTRAL] Pero?
[AGENT][NEUTRAL] Who electronicsenor Perez noser probe.
[CUSTOMER][NEUTRAL] L 0 also.
[AGENT][NEUTRAL] OK, when is my grasses for verification.
[AGENT][NEUTRAL] Considio mentors.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] I say OK those misses or res misses approximam mean the creo er, I cirque yal pagoliado loquese queer er the suede irme cuando cerreliol pago in me pueda numerro de la compania quenolo tengo.
[CUSTOMER][NEUTRAL] I imagine.
[AGENT][NEUTRAL] The cuento el pao que queer.
[CUSTOMER][NEUTRAL] Tretientos resento.
[CUSTOMER][NEUTRAL] Tents
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And effector el pasarlio Dias says the [PII] resinto zolare is aos partners and imaging.
[AGENT][NEUTRAL] In [PII].
[CUSTOMER][NEUTRAL] Insect.
[CUSTOMER][NEUTRAL] We take in a numero hobby.
[AGENT][NEUTRAL] Memo.
[CUSTOMER][NEUTRAL] Porque pagoloer I no mama reso uh poo acabo and the posoto process er informacel note um in el deposit.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Entiano there's a fortunamente no nomos el el numerro de tele and el clamo is informaciones includingclamo des a fortunamente and the specific clamo a no.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][POSITIVE] Yeah, so they have me busa gracia.
[CUSTOMER][NEUTRAL] You're
[AGENT][NEUTRAL] Al.
[CUSTOMER][NEUTRAL] No, graciasa bye.
[AGENT][NEUTRAL] Get Jamarrapele.
[CUSTOMER][NEUTRAL] Yeah