AccountId: 011433970860
ContactId: b367c9ae-7c87-41c5-a410-aad069d88fcd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 181460 ms
Total Talk Time (AGENT): 65438 ms
Total Talk Time (CUSTOMER): 70670 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/b367c9ae-7c87-41c5-a410-aad069d88fcd_20250624T14:59_UTC.wav
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[AGENT][NEUTRAL] With one of the isle.
[CUSTOMER][NEGATIVE] No buenod see.
[CUSTOMER][NEUTRAL] Uh, yesterdaymando Palaerona preunta refer me plan.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, uh, just a boat alto in in prosemito detal.
[CUSTOMER][NEGATIVE] It soua Picar paraiso.
[AGENT][NEUTRAL] Uh, so the police are gonna pay.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So the police.
[CUSTOMER][NEUTRAL] Ah, numerpoa numerpolia, but they have a check you a key.
[CUSTOMER][NEUTRAL] Oh, but they say out outpatient? No.
[AGENT][NEUTRAL] See, it's a.
[CUSTOMER][NEUTRAL] Single group of you. OK, OK, I'll patient 0 003 0 quattro.
[CUSTOMER][NEUTRAL] M L Osho.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So you know so.
[CUSTOMER][NEUTRAL] Marsoventtuo miocientosesticuatro.
[CUSTOMER][NEUTRAL] He is not.
[AGENT][NEUTRAL] telephone.
[CUSTOMER][NEUTRAL] Did they
[CUSTOMER][NEUTRAL] Direventeretao [PII].
[AGENT][NEUTRAL] What.
[CUSTOMER][NEUTRAL] [PII] you know [PII] no.
[AGENT][NEUTRAL] just for verification espar cor siestapoa casts and relamento dental.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] And solamente cure in caso de in fermiad detratamento eradent prose imitos and tales no estuviertos a menos custed a sofridote.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][POSITIVE] In a casso la polio er beneficios and caso de la accident.
[CUSTOMER][NEUTRAL] Ah, OK, OK. Oh, bueno, OK, just sentences when it said loque yes.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] I I think.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][POSITIVE] No, no, mucha grate for you, OK.
[AGENT][POSITIVE] Getting excellent yeah.
[CUSTOMER][NEUTRAL] He was but he was.