AccountId: 011433970860
ContactId: b362ac15-2ff7-48f8-92ba-95f98603803f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16620 ms
Total Talk Time (AGENT): 2330 ms
Total Talk Time (CUSTOMER): 3248 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/b362ac15-2ff7-48f8-92ba-95f98603803f_20250324T13:58_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] [PII], this is [PII].
[CUSTOMER][NEUTRAL] Uh, what was your name, please?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] [PII] this