AccountId: 011433970860
ContactId: b332e1dd-3b2c-4166-a2e0-c8de53cd519d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 297109 ms
Total Talk Time (AGENT): 83905 ms
Total Talk Time (CUSTOMER): 121897 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/b332e1dd-3b2c-4166-a2e0-c8de53cd519d_20250613T15:39_UTC.wav
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[AGENT][NEUTRAL] When graciapelelelaus.
[CUSTOMER][NEUTRAL] You know it's [PII].
[AGENT][NEUTRAL] OK, come on a on the others, you know, OK.
[CUSTOMER][NEUTRAL] Mira est estoya lando para prebutae unaja and the armyarta the
[CUSTOMER][NEUTRAL] The Vienna.
[CUSTOMER][NEUTRAL] I queria is the travesme volvero and is this a tenoquete activate and in noventa Dia.
[CUSTOMER][NEUTRAL] Itquea otraveza is the pedosque meloanle porque la otraves me to verondo in nolo porqueo tengo otra seuranza.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Julian.
[CUSTOMER][NEUTRAL] P LK manan del aches la gencia.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah they they may they may. I have a policy at the conquestaloga correct.
[CUSTOMER][NEUTRAL] It's just one moment.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] Peron el norova said on there but el Ida.
[AGENT][NEUTRAL] Mm, novase cana condesa condeenue de no sotrosalno so andpia conro conumeros.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] Porqueest the beacon on the.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And [PII] says comoya saber teal vaselaartases came in mandaro in beaconuna day.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] It's in Pesauna no no sotros is the EMA.
[AGENT][POSITIVE] Yes, for many of the benefits in a card.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] Uh, I give this a case I ese.
[AGENT][NEUTRAL] The ISS some mhm correct.
[CUSTOMER][NEUTRAL] Grupo
[CUSTOMER][NEUTRAL] Uh-huh, and toes es queme volver on amanda eoqueromandara cantelaro traves porqueno quero queno no masstenco brando see esta lo sando.
[CUSTOMER][NEUTRAL] Uh, queria peditle unavortenopoda numerro don delo puedoablara directmente canlalo.
[AGENT][NEUTRAL] OK, yes.
[AGENT][NEUTRAL] See, see, solo que leva senor, OK, um, Meliaconestteliaylewada and numertelefonocainequejamar in la pota in transfer it. OK, innumera telephone and cassecala jama connect and it the momento.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Uh, un momento no to transfer it orita you know this.
[AGENT][NEUTRAL] Seelepo transferri perolepo numerals on the puns in solamento lao.
[CUSTOMER][NEUTRAL] It's yes the soya la yes and mess.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, inartela jamase connect that numero de la poorama.
[CUSTOMER][NEUTRAL] I see, I give your possible vera y Marco noses a parapeido travescorquenomasten go see.
[AGENT][NEUTRAL] I will.
[AGENT][NEUTRAL] OK, bueno, OK, un momentito Heincuentro a benefit and a card, OK, [PII].
[CUSTOMER][NEUTRAL] It's
[CUSTOMER][POSITIVE] The muchas gracias.
[AGENT][NEUTRAL] No, no, I think I went yeah.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Welcome to Benefits in a card.
[CUSTOMER][NEUTRAL] For English, press one.
[CUSTOMER][NEUTRAL] Para espanol precis.
[CUSTOMER][NEUTRAL] Toyamagravada parain they control the cali.
[CUSTOMER][POSITIVE] Well one of the others is putting a lot of benefits in a card [PII].