AccountId: 011433970860
ContactId: b32ac924-0d2b-42dd-a868-6a352614a934
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 139110 ms
Total Talk Time (AGENT): 56307 ms
Total Talk Time (CUSTOMER): 54751 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/b32ac924-0d2b-42dd-a868-6a352614a934_20250528T16:20_UTC.wav
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[AGENT][NEUTRAL] That my American public life you Ires [PII].
[CUSTOMER][NEUTRAL] He went on a plumberla Apele.
[CUSTOMER][NEUTRAL] I, um, querosaber don theue as a plan poa consultorio in a tower.
[AGENT][NEUTRAL] OK, you call a number of the policy.
[CUSTOMER][NEUTRAL] And no poaodo ceo unocinco novedo.
[AGENT][NEUTRAL] So no such simian.
[CUSTOMER][NEUTRAL] Tahari ortiz belasque myoventeminoes invento.
[AGENT][POSITIVE] Graciasima puerio directionic or electronico.
[CUSTOMER][NEUTRAL] See on [PII] Elimeletaharitarovaimunto.
[AGENT][NEUTRAL] Gracias in medijo queneesitala de denitas and.
[AGENT][NEUTRAL] So it's the plan dental denistaiquere unalista um to vera que pasallaconel carrington Carrington le pueda una unalista los provedores til the po numerate telefonos ire.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEGATIVE] See I no no.
[AGENT][NEUTRAL] See Nora is [PII].
[AGENT][NEGATIVE] Do [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Cerrocinco Dostre.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, either primary because I'm bringing his wife.
[AGENT][NEUTRAL] Uh gonna plan medical, um, bacon and multiplan yeah you and or numeral telephone.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Ah, you're telling us the last one, OK, tell me.
[AGENT][NEUTRAL] See, um, the telephonal multi plan para plan me.
[CUSTOMER][NEUTRAL] You sciento cuatro cincosiere.
[AGENT][NEUTRAL] See. Mhm.
[AGENT][NEUTRAL] SS
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Alcommas.
[CUSTOMER][NEUTRAL] OK, Gracia.
[AGENT][NEUTRAL] OK, I just see my American public life. bye.
[CUSTOMER][NEUTRAL] Yeah