AccountId: 011433970860
ContactId: b314e5a7-973c-4892-90e9-3dfc62a40d4f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 159800 ms
Total Talk Time (AGENT): 69121 ms
Total Talk Time (CUSTOMER): 75521 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.3, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/b314e5a7-973c-4892-90e9-3dfc62a40d4f_20250116T15:01_UTC.wav
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[AGENT][NEUTRAL] American Public Life Ms [PII].
[CUSTOMER][NEUTRAL] Monica emergency room American public life.
[AGENT][NEUTRAL] Seen and this culpe call numera the poli.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh, they said also said.
[AGENT][NEUTRAL] And Novaravajo they say outpatient.
[CUSTOMER][NEUTRAL] I know that, that 50 $500.
[CUSTOMER][NEUTRAL] Cincoo Nueceo Cincotre.
[AGENT][NEGATIVE] It's so fetchor.
[CUSTOMER][NEUTRAL] Yeah the merchant title.
[AGENT][NEUTRAL] It's a telephone.
[CUSTOMER][NEUTRAL] See if there's a.
[AGENT][NEUTRAL] May I pay ionic or electronic.
[CUSTOMER][NEGATIVE] It lag.
[AGENT][NEUTRAL] Graciasijoque build hospitals.
[CUSTOMER][NEUTRAL] See, that's how my house.
[AGENT][NEGATIVE] Fucking
[AGENT][NEUTRAL] Quela de serviandolosan.
[CUSTOMER][NEUTRAL] Saturday, December.
[AGENT][NEUTRAL] Snore clamoloqui recomendo ese mira depoliacused a la tatami and numerro de factos and bien re clamo is commerario is no no loss no bien reclamo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Ah perfect not to watch in good playing you know I you know only good request but I but I but it.
[AGENT][POSITIVE] Correct, mhm.
[CUSTOMER][POSITIVE] OK, that's great.
[AGENT][NEUTRAL] Algoma
[CUSTOMER][NEUTRAL] OK, is the monacosaa preta te te re the people de cargo the phone cargo for emergency room.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Uh, they can check out the home too.
[AGENT][NEUTRAL] So nopogantilos beneficio resos reclamo but emergencia basserbajo beneficio the outpatient illa polisasuareolaresora.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] OK, they have melopitala que.
[AGENT][NEUTRAL] Let's see, OK, wheno gracias gracias being mad American public life pass one yeah bye.
[CUSTOMER][NEUTRAL] Yeah I'm.
[CUSTOMER][NEUTRAL] Which is in my Monica.