AccountId: 011433970860
ContactId: b300cf56-bbe5-4a7d-987c-b256c5ed9bb7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1299 ms
Total Talk Time (AGENT): 1099 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/b300cf56-bbe5-4a7d-987c-b256c5ed9bb7_20250108T23:35_UTC.wav
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[AGENT][POSITIVE] Thank you for calling