AccountId: 011433970860
ContactId: b2db1077-ada5-4a7a-b30d-b1fb3f0ad7f7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 223720 ms
Total Talk Time (AGENT): 98889 ms
Total Talk Time (CUSTOMER): 82637 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/b2db1077-ada5-4a7a-b30d-b1fb3f0ad7f7_20250220T20:29_UTC.wav
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[AGENT][NEUTRAL] con.
[CUSTOMER][NEUTRAL] See when I start this is [PII].
[AGENT][NEUTRAL] Cruz.
[CUSTOMER][NEUTRAL] Itstemira to have lando porque.
[CUSTOMER][NEUTRAL] He comoer taxidendo de la familia.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] What the gua no man.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Yes mana junto condoudouna now con conel de la seguabumino manda nada.
[AGENT][NEUTRAL] Normamenteso aquire personpleadorquetapolia reamente constant playadores unumera con queen cargadeos and pleadorunasera.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] The number of poliodo cinco cuatro recite recite.
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] OK, uh your homeito.
[AGENT][NEUTRAL] OK, then the car like uh benefits in the card I used soloque card and then via informacion, um, senor Cruz de numero de eos.
[AGENT][NEUTRAL] But don't say look at this here.
[CUSTOMER][NEUTRAL] It's the pittalaratola.
[CUSTOMER][NEUTRAL] In bus.
[CUSTOMER][NEUTRAL] It's agenda.
[AGENT][NEUTRAL] OK, so it's a 91 forms like is not a major micro.
[AGENT][NEUTRAL] OK, uh, so this aquejalo ala gencia temporariao solamente a trata diablar and numerro quelo trans.
[CUSTOMER][NEUTRAL] In the, ah, I say sab is the numero el contest to numerroquelapo is medi que you know me now the cordeo.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, in that.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] OK, and numeral que que que marquees and muchachociento quatro noesiete chocincose.
[CUSTOMER][NEUTRAL] Uh, no, no macho sciento musa.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] The sins no no no.
[AGENT][NEUTRAL] how many
[AGENT][NEUTRAL] Let me not one moment.
[AGENT][NEUTRAL] OK, um.
[AGENT][NEUTRAL] OK, and esto loquesendaallata esque uh noque benefits in a car and pocos and cargadeo loques and carganeso es a staffing agency o la gena que ledo el travajo soloques and cargandales es a documentcuo.
[CUSTOMER][NEUTRAL] OK, and.
[AGENT][NEUTRAL] Uh-huh. lacon American staffing corp or staff corque companiaques.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Bueno gratis.
[AGENT][NEUTRAL] Then gracia.
[CUSTOMER][NEUTRAL] In Walmart tiles.
[AGENT][NEUTRAL] Yes.