AccountId: 011433970860
ContactId: b2d4c99c-8dba-4366-aaa0-83d1ea70310a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 246210 ms
Total Talk Time (AGENT): 101348 ms
Total Talk Time (CUSTOMER): 110974 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=1.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/b2d4c99c-8dba-4366-aaa0-83d1ea70310a_20250612T15:04_UTC.wav
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[AGENT][NEUTRAL] One of the years.
[CUSTOMER][NEUTRAL] All vimireneta O A N A A ache.
[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] See the comprehensive breast care center para Carlo beneficialpaciente.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] In the numerators to connect.
[CUSTOMER][NEUTRAL] See [PII].
[AGENT][NEUTRAL] The.
[CUSTOMER][POSITIVE] Thank you.
[AGENT][NEUTRAL] We report confirm my numbers question.
[CUSTOMER][NEUTRAL] She is nombre [PII] mil noveintore.
[AGENT][POSITIVE] Which is correct.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect. All the poli is effective apartment.
[CUSTOMER][NEUTRAL] OK, la pavina prose diagnosticosafia the ambonos un ultrasono the ambosenos tambien.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It's the prosemento some prosemento ruinario or is a bassado no diagnostic or
[CUSTOMER][NEUTRAL] So see sobasal in diagnostico.
[CUSTOMER][NEUTRAL] Etienne para concordio de diagnostico de mammograa normal queer codierre novent punto ocho.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] We have very er lorelono breast pain cones cuatro punto.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] But sad de la polia cure is a polia er the los beneficios to the cerlo they will record that solamente queses una verificas in the cover lapoviatorios.
[AGENT][NEUTRAL] Lapolia cure to maximize resin sincuenta lasano is to cover the leopard and the saca de principal medical pas.
[CUSTOMER][NEUTRAL] made the samereciento.
[AGENT][NEGATIVE] So it's mess.
[CUSTOMER][NEUTRAL] Sincuenta yes momentolo in con in zeros and royal.
[AGENT][NEUTRAL] Lao.
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] As monto seguro principallique de paso servis queer los as to maximode is scudo.
[CUSTOMER][POSITIVE] OK perfect perfect. May I repeat the number.
[AGENT][NEUTRAL] The number is auto autos.
[CUSTOMER][NEUTRAL] Oh OK uh the con the confirm.
[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] no, it's tempo.
[AGENT][NEUTRAL] It's.
[CUSTOMER][POSITIVE] You're welcome bye bye.