AccountId: 011433970860
ContactId: b2996c66-10a0-4922-8aa5-5a51c3eecd2f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16649 ms
Total Talk Time (AGENT): 6552 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/14/b2996c66-10a0-4922-8aa5-5a51c3eecd2f_20250314T14:51_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hi, this is [PII]. Can I help you?