AccountId: 011433970860
ContactId: b2658d6b-7eb4-4182-8ee5-49ecb7a865c9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 194399 ms
Total Talk Time (AGENT): 78072 ms
Total Talk Time (CUSTOMER): 91432 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/b2658d6b-7eb4-4182-8ee5-49ecb7a865c9_20250612T17:17_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Well I understand you mean no show on the.
[AGENT][NEUTRAL] Come on.
[CUSTOMER][NEGATIVE] Yeah, so this is my husband ner uh for his they see to you on uh like it for myself you lose the to the the top they lose the author lose the author.
[AGENT][NEUTRAL] OK, OK.
[CUSTOMER][NEGATIVE] Come and see uh that's a no.
[AGENT][NEUTRAL] Cittao outpatient certificate number or in hospital cert number in Arguna.
[CUSTOMER][NEUTRAL] Ah, OK, OK, Sara Deutsch.
[CUSTOMER][NEUTRAL] Uh, but I say it just got number in hospital benefits you 0.
[CUSTOMER][NEUTRAL] Sage 0 Uno Uno M Maria Elia set.
[CUSTOMER][NEUTRAL] Whoa.
[AGENT][NEUTRAL] OK, so you for verific card number complete la feesposo.
[CUSTOMER][NEUTRAL] See Jose Neves is rote do do quattro uno no.
[AGENT][NEUTRAL] Hi.
[CUSTOMER][NEUTRAL] Yeah, Doyincoro [PII].
[CUSTOMER][NEUTRAL] The be go 306 5.
[AGENT][NEUTRAL] gracio era nostenemos una arno sotroseldo Torque isoposo decia visits the emberclamo condo gusto bamosa ravisarliformin clamoli Carlos beneficio decor de la polisa.
[AGENT][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] My dad, my dad, oh.
[AGENT][NEUTRAL] The circa los medios questambala red as poso is susseguro principal nausseguro principal.
[CUSTOMER][NEUTRAL] Ah, OK, OK.
[CUSTOMER][NEUTRAL] If I have to go to principal, you need 4.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] In the.
[AGENT][NEUTRAL] It.
[CUSTOMER][NEUTRAL] In asking to go to.
[CUSTOMER][NEUTRAL] with the principal.
[AGENT][NEUTRAL] No, sir.
[AGENT][NEUTRAL] No.
[CUSTOMER][POSITIVE] It's, it's OK now.
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] Ah, OK, stabbing, OK, gracia.
[CUSTOMER][NEUTRAL] OK, Mica gras, no grass.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] No