AccountId: 011433970860
ContactId: b25523ae-0eb4-4dd2-8ac1-e66bd13961c3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 403160 ms
Total Talk Time (AGENT): 125582 ms
Total Talk Time (CUSTOMER): 170922 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/b25523ae-0eb4-4dd2-8ac1-e66bd13961c3_20250116T20:58_UTC.wav
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[AGENT][POSITIVE] gusto.
[CUSTOMER][NEUTRAL] See I wanna starts [PII].
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, you come in person.
[CUSTOMER][NEUTRAL] I uh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] In a numeral.
[CUSTOMER][NEUTRAL] Uh, my numeral, uh, the certificate outpatient is uh 0 do dos.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Trestres erro cuadro uno.
[CUSTOMER][NEUTRAL] A like Alpha.
[AGENT][NEUTRAL] OK, email numeral telephone and cassecala jamaa.
[CUSTOMER][NEUTRAL] I know what I say say say say doocha.
[AGENT][NEUTRAL] Mm yes.
[AGENT][NEUTRAL] Alright.
[AGENT][NEUTRAL] Me ver car is electronico.
[CUSTOMER][NEUTRAL] [PII] or [PII].
[AGENT][NEUTRAL] OK. Inquiry the direction.
[CUSTOMER][NEGATIVE] In [PII] and calorarere no address.
[AGENT][NEUTRAL] can come on up and you know this.
[CUSTOMER][NEUTRAL] See uh um [PII].
[CUSTOMER][NEUTRAL] Euro facility doctor consular reimbursement the planes.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] I cannot like what so I don't know.
[CUSTOMER][NEUTRAL] Uh, home claim the Osciendos.
[CUSTOMER][NEUTRAL] Oh there you go.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Osciendo guado.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yes, so co-payment for Sihano.
[AGENT][NEUTRAL] OK then, so.
[AGENT][NEGATIVE] OK, Elamocustenbi opera de serviciou negadolara queen negado for jalo beneficio estabania um la viosao completamente para parao.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] That are outpatient.
[CUSTOMER][NEUTRAL] Uh-huh, in lava.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And a rescia cuadra.
[AGENT][NEUTRAL] Mhm, um, see uh los quatromilquiniento sour and teto elano and says acaimos una cantida pagasequerere clamos uh teto entotalidaerron cuatro mil quinientos uh yeah.
[AGENT][NEUTRAL] 1.
[AGENT][NEUTRAL] OK, so you see a much of power pequenos, um.
[AGENT][NEUTRAL] Yes to fan the revise clams bio isimonu cuanto pavo pequeno para la fechadireohoredi um I cannot.
[CUSTOMER][NEUTRAL] They have a vent and cuadro.
[CUSTOMER][NEUTRAL] I say a primea glamo sesa recientosa.
[CUSTOMER][NEUTRAL] I want the single.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] So you know that?
[CUSTOMER][NEGATIVE] And we're gonna wanna be block on.
[CUSTOMER][NEUTRAL] I'll see, but if a guy going.
[AGENT][NEUTRAL] Mhm, so a mucho pago pequeno caesarongala cantida que que fela totalida de lano to Jaconosteos beneficio condembiosa relamo.
[CUSTOMER][NEUTRAL] No, in the boosando.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yeah. Mhm.
[CUSTOMER][NEUTRAL] Moan de Magar Mila Sandios.
[CUSTOMER][NEUTRAL] Mao roo.
[CUSTOMER][NEUTRAL] Mhm Santos.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Siotola cantidabasa ala carcula completo parato de lano is solos uh la cantida completa cumule reamente pagamos trenta re clamos and so for mucho pequenos local um gua quaramilquinientos.
[CUSTOMER][NEUTRAL] Uh-huh, and tosa ealirujao uh al facility de olviero.
[AGENT][NEUTRAL] Um, a la facilidale.
[CUSTOMER][NEUTRAL] Read.
[AGENT][POSITIVE] The resinticuatro consinentin decent for lebiamohala facilida correct.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, OK.
[CUSTOMER][NEUTRAL] Siovomilialgo and don my miliondo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, Gracia.
[AGENT][NEUTRAL] Then budget premontade.
[CUSTOMER][NEUTRAL] Mm, no, yeah, around gracia.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] The