AccountId: 011433970860
ContactId: b24166ae-a73e-4357-a387-5cc670ec5925
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22329 ms
Total Talk Time (AGENT): 1129 ms
Total Talk Time (CUSTOMER): 6099 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/b24166ae-a73e-4357-a387-5cc670ec5925_20250602T12:04_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello ma'am, I can't hear you.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.