AccountId: 011433970860
ContactId: b23a8d3d-5bdf-4a92-b67d-ed2ad748e21f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16090 ms
Total Talk Time (AGENT): 8700 ms
Total Talk Time (CUSTOMER): 2750 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/b23a8d3d-5bdf-4a92-b67d-ed2ad748e21f_20250313T19:20_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] OK, um, is this for gas?
[AGENT][NEUTRAL] This is their sup this could be supplemental or their medical. We have different policies.
[CUSTOMER][NEUTRAL] Yes.