AccountId: 011433970860
ContactId: b221d07f-b6c3-4ecb-a45d-b055c2f2eb91
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20979 ms
Total Talk Time (AGENT): 7870 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/b221d07f-b6c3-4ecb-a45d-b055c2f2eb91_20250603T17:49_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?