AccountId: 011433970860
ContactId: b1a41fba-9cf1-4dc6-bcf3-39d69b083ef9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28139 ms
Total Talk Time (AGENT): 14220 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/24/b1a41fba-9cf1-4dc6-bcf3-39d69b083ef9_20250224T18:18_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is. How may I assist you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello, good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.