AccountId: 011433970860
ContactId: b140fc9a-bfd4-4657-bb9f-fc5cc27e371c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 240869 ms
Total Talk Time (AGENT): 91552 ms
Total Talk Time (CUSTOMER): 108287 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/b140fc9a-bfd4-4657-bb9f-fc5cc27e371c_20250603T12:47_UTC.wav
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[AGENT][NEUTRAL] We wanted the.
[CUSTOMER][NEUTRAL] Uh buenosaala con teanite Ena medical insurance sagia ma estacciendo gra I monitoriaormos decal andrenaino keep up conote dedo member so nore is [PII].
[AGENT][NEUTRAL] One of the [PII].
[AGENT][NEUTRAL] A common here controspect and senior [PII].
[CUSTOMER][NEUTRAL] See is the [PII] porque el actmente to conounacortuano pasa taju pero [PII] is a member to American public life in esitamos actlia la coinac thefis.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In [PII].
[CUSTOMER][NEUTRAL] No, say see to my pasa you are cola feche effect that.
[AGENT][NEUTRAL] numeral.
[CUSTOMER][NEUTRAL] Isos.
[CUSTOMER][NEUTRAL] Crossere.
[CUSTOMER][NEUTRAL] Saiete.
[CUSTOMER][NEUTRAL] Sa
[CUSTOMER][NEUTRAL] L M A.
[AGENT][NEUTRAL] connected.
[CUSTOMER][NEUTRAL] No telephone [PII] Ocho [PII] resocho says dos.
[AGENT][NEUTRAL] You not gonna line specifica oralguna.
[AGENT][NEUTRAL] Um, er.
[CUSTOMER][NEGATIVE] No linear.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No resinco the minocientoses.
[AGENT][POSITIVE] Just gracia.
[AGENT][NEUTRAL] The [PII], correct.
[CUSTOMER][NEUTRAL] HFX at campesosor on American public life is eraser and secondaries.
[AGENT][NEUTRAL] Eero la parte que silica learlo and soda.
[AGENT][NEUTRAL] And [PII] for a [PII].
[CUSTOMER][NEUTRAL] Premera those mils Asta this group for me.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Peron this but no no [PII] is [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, muchas graci [PII] memberine una factora de il de la pasa questa and negada nooscomarramos primaiosi boy acttalisa la cordias then efficius eo and via re processes are la factura quesotomaria Dial just post the dias.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No solamos and member on explication the effici paraquea mbi explicas on the effis they dela de la cortoraquenos sagamos deer.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] OK, muchas gracias portagio.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] No, solocones so which has grass is getting I'm excellent.
[AGENT][NEUTRAL] You mean you want to pay.