AccountId: 011433970860
ContactId: b140e6f5-cab5-4607-94c4-b2811d40cf3d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 36439 ms
Total Talk Time (AGENT): 22098 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/b140e6f5-cab5-4607-94c4-b2811d40cf3d_20250113T17:27_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Sure, if you can hear me, but I cannot hear you. Please call us back at [PII]. No one in the line disconnecting the call.