AccountId: 011433970860
ContactId: b1080a87-bf9c-423c-ae31-879b7d8bd59e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17790 ms
Total Talk Time (AGENT): 6830 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/24/b1080a87-bf9c-423c-ae31-879b7d8bd59e_20250224T17:40_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling American Public Life. This is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning.