AccountId: 011433970860
ContactId: b0fd14f5-e26c-4418-aa93-0c2e994f206d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19959 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2958 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/b0fd14f5-e26c-4418-aa93-0c2e994f206d_20250113T15:02_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So