AccountId: 011433970860
ContactId: b0e83961-9b02-4173-b905-0677cdfddb8c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19450 ms
Total Talk Time (AGENT): 4420 ms
Total Talk Time (CUSTOMER): 1620 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/b0e83961-9b02-4173-b905-0677cdfddb8c_20250127T13:05_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, my name is [PII].