AccountId: 011433970860
ContactId: b0d8599c-a9db-4cdb-8763-29b853667de7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 386929 ms
Total Talk Time (AGENT): 199678 ms
Total Talk Time (CUSTOMER): 145876 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=-0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/b0d8599c-a9db-4cdb-8763-29b853667de7_20250317T14:16_UTC.wav
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[AGENT][NEUTRAL] When one of the.
[CUSTOMER][NEUTRAL] And via [PII].
[CUSTOMER][NEUTRAL] Uh, [PII] er porque.
[CUSTOMER][NEUTRAL] You to.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, can I ask the.
[CUSTOMER][NEGATIVE] But er as erro micuadro your resident [PII] de [PII] um pero que pasa que mmel lute in [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Er and it's a moment tengo cua informac and que que is a power queloquetapa.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, sikumoue put so no uh up a moment.
[CUSTOMER][NEUTRAL] And at the moment, OK. Uh, this again.
[CUSTOMER][NEGATIVE] But no no my birth in hospital benefit in outpatient benefit.
[AGENT][NEUTRAL] What can I do mhm.
[CUSTOMER][NEUTRAL] There is an outpatient. Ah, OK, bueno sero dostres cincocitesese dos emucua el elemaculao.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] What else is?
[AGENT][NEUTRAL] OK, snares is sur.
[AGENT][NEUTRAL] Verte.
[CUSTOMER][NEUTRAL] See is me dose doses a mimijoocho on [PII] trestrejuno chenta says in er kios.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Uh-huh. Seos say reserosiete ta rose.
[AGENT][NEUTRAL] Much is immigration for verification moan and relauner cargo quesarosiviendo or um agnostico queso medijo and the rea you know.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The the retreo del domicuadro so I take cargo metaldo de poogano.
[AGENT][NEUTRAL] Hm
[AGENT][NEGATIVE] No perfect the system.
[CUSTOMER][NEUTRAL] Hm
[AGENT][NEUTRAL] Does it you know in in ro no, not that I.
[CUSTOMER][NEGATIVE] No, no, enro enro enerrottao.
[AGENT][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] you know cuadro.
[AGENT][NEUTRAL] OK, another thing that you wanna.
[AGENT][NEUTRAL] Maintain the quad.
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Moro.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In effect, OK. Herelamorela you know in the cuatro.
[AGENT][NEUTRAL] The vital.
[CUSTOMER][NEUTRAL] Uh-huh. The vital imaging.
[AGENT][NEUTRAL] Neuroimaging diagnostic Center, see, correct.
[AGENT][NEUTRAL] Perfect. Well, a singer Linares no.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Esther clad be you know the process din.
[AGENT][POSITIVE] Apelepago el maximo total de reins in cuenta laserio.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] It a meaning on the beneficito para um viral imaging e paras state and el qua dejamosaberque conestepago el maximo beneficio paraia servicioviaso Alansa.
[AGENT][NEUTRAL] As as you said the polio solamente as to maxi reins in for the parcervicios ambulato or outpatient.
[AGENT][NEUTRAL] El cargo total de los del diagnostico er cuatroscientosindores.
[AGENT][NEUTRAL] Essendo el cargo de second parted the viral imaging.
[CUSTOMER][NEUTRAL] Oh, pero uh it's potete mara er er lemarao era de logo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Correct to see porque el maxi la poli diario er rescuema el que paralema er resins sin pele palos resincuentia la politilava and diar maximodi.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, yeah.
[CUSTOMER][NEUTRAL] OK, don't say yeah you know yeah you know seguo see.
[CUSTOMER][NEUTRAL] Um, justnopoerna.
[AGENT][NEUTRAL] Memo.
[CUSTOMER][NEGATIVE] No, no, it's just this thing, no.
[AGENT][NEGATIVE] No memoor maxi lava paga rescuento la reserviciosa.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It residio is a diagnostico el principali cuatrosinosin it is resincopele palos resento sincuenta el maximo no pue paella no sepa masque resentscuentolos.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] end of muchisima grasa OK.
[AGENT][NEUTRAL] 6 years.
[CUSTOMER][NEUTRAL] OK, well, no, no.
[CUSTOMER][NEUTRAL] No, no, no, itaesoaeso mucha gracia, OK.
[AGENT][NEUTRAL] Get the.
[CUSTOMER][NEUTRAL] I say one minute bye bye.