AccountId: 011433970860
ContactId: b0d3fefa-3121-4608-a7d2-0acdd284f3b7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 36860 ms
Total Talk Time (AGENT): 16788 ms
Total Talk Time (CUSTOMER): 27216 ms
Interruptions: 2
Overall Sentiment: AGENT=2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/b0d3fefa-3121-4608-a7d2-0acdd284f3b7_20250131T14:32_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Good morning. My name is [PII]. I'm calling from the.
[AGENT][POSITIVE] Good morning. Thank you for calling American Public Life. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] you.
[CUSTOMER][NEUTRAL] Yes, my name is [PII]. I'm calling from the office. Hello. Can you hear me? Can you hear me?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Is there anyone there?
[CUSTOMER][NEUTRAL] and that.
[AGENT][POSITIVE] Good morning. Thank you for calling American Public Life. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] I.