AccountId: 011433970860
ContactId: b0235807-fcf2-4333-91e4-9c664562b156
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3410 ms
Total Talk Time (AGENT): 2900 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/28/b0235807-fcf2-4333-91e4-9c664562b156_20250328T17:30_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling
[AGENT][NEUTRAL] Yeah, well.