AccountId: 011433970860
ContactId: b0186447-fb66-4e83-9fae-471f3b15692f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8840 ms
Total Talk Time (AGENT): 6039 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/b0186447-fb66-4e83-9fae-471f3b15692f_20250424T16:20_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. Can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. Can I help you?