AccountId: 011433970860
ContactId: afbc7f4b-2d17-4664-acb8-743cd3c6b6d9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 25659 ms
Total Talk Time (AGENT): 6471 ms
Total Talk Time (CUSTOMER): 9188 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/afbc7f4b-2d17-4664-acb8-743cd3c6b6d9_20250429T22:33_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah, my name's [PII]. I'm calling to check on my disability claim. They told me that it might be uploaded today.
[AGENT][NEUTRAL] OK yeah I can check on that claim for.
[CUSTOMER][POSITIVE] That's right hello.