AccountId: 011433970860
ContactId: af235546-f44e-43f1-a619-8a6e097d6422
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 402790 ms
Total Talk Time (AGENT): 152733 ms
Total Talk Time (CUSTOMER): 152403 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.7, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/af235546-f44e-43f1-a619-8a6e097d6422_20250123T17:20_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] That's just me and my American Public Life. Ms [PII].
[CUSTOMER][NEUTRAL] When he got me one.
[AGENT][NEUTRAL] B is that?
[CUSTOMER][POSITIVE] Yeah gracias [PII] you say your the booker.
[CUSTOMER][NEUTRAL] Pua for your you don't say mm you have to be the gas you know I got a gas line.
[CUSTOMER][NEUTRAL] Yes no no no.
[CUSTOMER][NEGATIVE] Ain't know how to put up with me.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] You're you that tennis no the policea oh no.
[CUSTOMER][NEUTRAL] The number of policy I see moment before.
[CUSTOMER][NEUTRAL] A E E D.
[AGENT][NEUTRAL] No, latarjetasino lati is the um is blo la semana pasada ramos and numer de polisa and no numer de polida.
[CUSTOMER][NEUTRAL] What I got.
[AGENT][NEUTRAL] No no no somos Edna, somos American public life.
[AGENT][NEUTRAL] Um, oh, OK, not a procoe is sum.
[CUSTOMER][NEGATIVE] Oh no, no, no, no nothing.
[CUSTOMER][NEGATIVE] Don't come.
[AGENT][NEUTRAL] Nolalegada, OK.
[AGENT][NEGATIVE] So no.
[CUSTOMER][NEUTRAL] all
[CUSTOMER][POSITIVE] Thank you.
[AGENT][NEUTRAL] Is the number.
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] It's a number telephone.
[CUSTOMER][NEUTRAL] The the left one of here to say.
[CUSTOMER][NEUTRAL] Do dolphin
[CUSTOMER][NEUTRAL] Save water.
[AGENT][NEUTRAL] May ionic or electronic.
[CUSTOMER][NEUTRAL] as in when the time that [PII] a 3 Hollywood.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] think when this select a 3.
[CUSTOMER][NEUTRAL] Call you [PII].
[AGENT][NEUTRAL] CL electronic uper hour.
[CUSTOMER][NEUTRAL] Oh [PII].
[CUSTOMER][NEUTRAL] [PII] [PII].
[CUSTOMER][NEUTRAL] Minue say aroa g bun.
[AGENT][NEUTRAL] OK, so like a dea arjetasis moa semana nose porque estangando um ittenamos via direction is the tin primiruna temporal and notro website.
[AGENT][NEUTRAL] Is the pores are la laverturasiepeoano pasado uno unodos mioenti cuatro so um relamosque.
[AGENT][NEUTRAL] Quebe or rasa reclasmoloueno porta quere clamoelano pasado.
[CUSTOMER][NEUTRAL] Are they OK?
[AGENT][NEUTRAL] Um, Cennevilles medio so de lospital to a lospode to me.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Mhm. So press la reclaaciona your website loquelevamosa una factura de tayada coneltanostico illa cope loquepago etna yasi lepomo regrero.
[CUSTOMER][NEGATIVE] No, no, bro, you know what relamana, you don't rea you don't altua no send furas. You don't get you I don't.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See, see, like cabouna semo una semana quereque de lisapaquelos crema.
[AGENT][NEUTRAL] Portillo Neita mhm.
[CUSTOMER][NEUTRAL] Moment of
[CUSTOMER][NEUTRAL] Did you
[AGENT][NEUTRAL] Is those quatroue.
[CUSTOMER][NEUTRAL] Cuomo
[AGENT][NEUTRAL] Dos Quattro nueve.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Ciete Quattro.
[AGENT][NEUTRAL] C Ocho.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And no matter the group.
[AGENT][NEUTRAL] But
[CUSTOMER][NEUTRAL] Uh huh.
[AGENT][NEUTRAL] Unocinco cuatro nveres.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Uno Cinco cuatro.
[CUSTOMER][NEUTRAL] No
[AGENT][NEUTRAL] No. Mhm.
[CUSTOMER][NEUTRAL] No
[AGENT][NEGATIVE] No dress. No dress.
[CUSTOMER][POSITIVE] OK great.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Unoinco or no.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] But I don't I don't wanna don't have to.
[AGENT][NEUTRAL] No, like you can no porque no estangando quere lemandona coiacor electronico.
[CUSTOMER][NEUTRAL] C4.
[CUSTOMER][NEUTRAL] you know.
[AGENT][NEUTRAL] The minimize the moment.
[AGENT][NEUTRAL] No less than.
[CUSTOMER][NEUTRAL] I'm more on my.
[AGENT][NEGATIVE] Verda like a maduna coia electronicotine manera de raversillo rescia.
[CUSTOMER][NEUTRAL] See, yeah, yeah, yeah.
[AGENT][NEGATIVE] Ilo pue la copies.
[CUSTOMER][NEUTRAL] Uh, they have the they go for.
[AGENT][NEUTRAL] Oh, OK. Oh, Buenos A. Alcomass.
[CUSTOMER][NEUTRAL] No, I I for to you.
[AGENT][NEUTRAL] Simaomano DSS.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] OK, sistalaopia Pacilaita presentaconel medio cone hospitals, uh-huh.
[CUSTOMER][NEUTRAL] OK, right.
[CUSTOMER][POSITIVE] Yeah, I love it soloo see yeah.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] All right.
[AGENT][NEUTRAL] [PII] me about American Public Li bye.
[CUSTOMER][NEUTRAL] Alright bye bye.