AccountId: 011433970860
ContactId: af0c8ede-1c08-44b8-a754-0aedf99318cc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 438940 ms
Total Talk Time (AGENT): 214360 ms
Total Talk Time (CUSTOMER): 181553 ms
Interruptions: 1
Overall Sentiment: AGENT=0.7, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/10/af0c8ede-1c08-44b8-a754-0aedf99318cc_20250210T15:48_UTC.wav
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[AGENT][NEUTRAL] In one of the apeleo.
[CUSTOMER][NEUTRAL] I see bueno Dias and my numbers and [PII].
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] And you see mira er acabo teneruna sit America er um er mimicopago era commode cinco dolare pero er er quando pasarellatatao medicine queon noscommo funcionaoeque quetenercopago erique logo er loque contendios quetenaqueyamallos austerevols.
[AGENT][NEUTRAL] OK, and the end, uh, sport er so no deacon poo.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] El Nummero de Grupo.
[AGENT][NEUTRAL] Citartalego com outpatient certificate number in hospital sir number in a part.
[CUSTOMER][NEUTRAL] See I passing benefit certificate number is 0.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Quatro says
[CUSTOMER][NEUTRAL] Doing?
[CUSTOMER][NEUTRAL] 00.
[CUSTOMER][NEUTRAL] M L O.
[AGENT][POSITIVE] gracias.
[AGENT][NEUTRAL] OK, so you want me confirm so it simino direction you know telephon de la polia.
[CUSTOMER][NEUTRAL] Senor is a real venticiete de mi noviciento Sea midi sciento ventiocho sincuentosa was ente.
[CUSTOMER][NEUTRAL] [PII] reochos.
[AGENT][NEUTRAL] So no telephone calls you know one.
[CUSTOMER][NEUTRAL] Yeah the chores no entosqua.
[AGENT][NEUTRAL] Even sits electronica.
[CUSTOMER][NEUTRAL] Corres [PII].
[AGENT][NEUTRAL] Muchigracia ones test via que papago.
[AGENT][POSITIVE] He come up with mbo so part is correct.
[CUSTOMER][NEUTRAL] So [PII].
[AGENT][POSITIVE] Perfect. Permits on the way was a sequel uh assisted me moment to port much gracias.
[AGENT][NEUTRAL] OK, el copagulio is porlavicia but that no testavicia.
[CUSTOMER][NEUTRAL] Uh, no, no maita the control laboratoriosa no solo pa.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Indians sain apple no curcupago de la via aque copagose secured deviacivido or reviservicios medios just an asana emergency hospital and on urgent care in no hospital regular.
[AGENT][NEUTRAL] In caso queerrujia cervicio deambulancia ererappeya.
[AGENT][NEUTRAL] Examined the diagnosticos in hospitalses and facilia ambulare on MRI facility.
[AGENT][NEUTRAL] Mingeriola clinicaprivada doctor [PII] hoststapolia.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, a laboratorio CSO.
[AGENT][NEUTRAL] in hospital.
[CUSTOMER][NEUTRAL] Uh, OK, there's amanda is see cure la la poli.
[AGENT][NEUTRAL] Correct to see denalisa laboratorio laboratorios and er er resi loresultados they just a lab corp or lap quest medemoqueso and poscubertos.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The orogen.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Ah, OK, no, no 10 idea pero, er, caispeo paso lados that hit us you know no me Bianco brown and guncopago.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Nose or porquela in Imcologosta then the hospital.
[AGENT][NEUTRAL] She [PII] tremoreciclamo callingformacion uh the saberquesto in a hospital.
[CUSTOMER][NEUTRAL] No, pooterriodo your royal incologoon no mea el cupago.
[AGENT][NEUTRAL] Really
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Osao passo la latata is a rota in tenoqueliancopago nosesques porquesta snotenoque no no say what is the.
[AGENT][NEUTRAL] Potamende informo que estapolisa er sistasciendo examinees er rotinalo chequeos and all quetola personas norelisamoser OCS um control razoses machino capo no oncoal.
[AGENT][NEUTRAL] Uh, so it's it I'll go directmente de doctoring consusprincipal, um, it's the polia solamentele el docile oguanza okcopago que applique aloervios er cue in and assalam and urgent care or in hospital or examine the diagnostics.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Oh well, no, OK, that, yes, no, no, but the manera saua the you know sabianco sala i i er quesist and to stanbjo the er no no I'm saying.
[CUSTOMER][POSITIVE] Oh, OK, perfect. So I want thing OK say get pagandocopago condos condo medics.
[AGENT][NEUTRAL] There's a doctor.
[CUSTOMER][POSITIVE] OK, muchisimas gracis.
[AGENT][NEUTRAL] Oh care sister civil attention me allergen care esocipoa cerrevisado eposilamentepagavajalopolis.
[CUSTOMER][POSITIVE] Oh, perfect.
[CUSTOMER][NEUTRAL] Ah bueno much is is in my gras er I una preuntamas er tamel doctor quereque mega quetengameulan colonoscopia esoilloubre esta seguel copago or tampolo.
[AGENT][NEUTRAL] Polo cuandocommenelova and uncentro the diagnosticos.
[AGENT][NEUTRAL] Oh, I no no drinking.
[CUSTOMER][POSITIVE] OK, perfect. So thencaseguquesan and corquera deresquecuranel copa.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, muchisis in my grasses.
[AGENT][NEUTRAL] Algoma and are gonna drop.
[CUSTOMER][NEGATIVE] Uh no, no [PII].
[AGENT][NEUTRAL] when you said I'm gonna pay.
[CUSTOMER][NEUTRAL] Mm bye.