AccountId: 011433970860
ContactId: aeb3b77f-d4aa-4162-b80a-8b3f0ce8a118
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 60979 ms
Total Talk Time (AGENT): 20027 ms
Total Talk Time (CUSTOMER): 32671 ms
Interruptions: 1
Overall Sentiment: AGENT=0.8, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/28/aeb3b77f-d4aa-4162-b80a-8b3f0ce8a118_20250128T20:30_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes, I'm, I'm calling for someone else.
[CUSTOMER][NEUTRAL] I'm calling the, what is, OK, if he go to the dentist, what name do he give him?
[CUSTOMER][NEUTRAL] The name of uh his business. I meant the name of the of the company.
[AGENT][NEUTRAL] OK. Um,
[AGENT][NEUTRAL] The name of our company is APL American Public Life.
[CUSTOMER][NEUTRAL] Uh-huh. So, so says he was calling the dentist's office to see do they take it to short. What name would he give them?
[AGENT][NEUTRAL] American Public Life.
[CUSTOMER][NEUTRAL] OK, that's all, that's all I wanted to know. OK then.
[AGENT][POSITIVE] OK. Yes, ma'am. That's the name of our company. You're welcome. You have a blessed day.
[CUSTOMER][POSITIVE] OK, thank you.
[CUSTOMER][NEUTRAL] OK, umbrella, OK.
[CUSTOMER][NEUTRAL] You too.
[AGENT][NEUTRAL] Hm, bye-bye.
[CUSTOMER][NEUTRAL] OK, bye-bye.