AccountId: 011433970860
ContactId: aead877f-0543-4ea9-8e06-846e523fdbf0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 57069 ms
Total Talk Time (AGENT): 10991 ms
Total Talk Time (CUSTOMER): 1298 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/aead877f-0543-4ea9-8e06-846e523fdbf0_20250610T13:34_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEGATIVE] No one in the line is connecting the call.
[CUSTOMER][NEUTRAL] Hello, can you hear me?