AccountId: 011433970860
ContactId: ae8f995b-c653-4713-8ee2-8bd93c0f9e5b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24040 ms
Total Talk Time (AGENT): 869 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/15/ae8f995b-c653-4713-8ee2-8bd93c0f9e5b_20250415T21:10_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Hello?