AccountId: 011433970860
ContactId: ae7dae19-7b0c-4861-9596-1c775b6bbedf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 728359 ms
Total Talk Time (AGENT): 216516 ms
Total Talk Time (CUSTOMER): 276434 ms
Interruptions: 3
Overall Sentiment: AGENT=-0.1, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/17/ae7dae19-7b0c-4861-9596-1c775b6bbedf_20250417T13:00_UTC.wav
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[AGENT][POSITIVE] I'm gonna assist me in my American public life. My name is [PII] call you there.
[CUSTOMER][POSITIVE] [PII] er the noes una yadda aer una compania this a good American.
[AGENT][NEUTRAL] I see some seguro mhm.
[CUSTOMER][NEGATIVE] But it won't
[CUSTOMER][NEUTRAL] OK, they are [PII] era and viola relay it er er elcaoes quino sotros er meposo uh studio ok cuandogamos.
[CUSTOMER][NEGATIVE] Joe la jeta desugusa Florida blue via pagolos OK is a mit no you complimentario er sad.
[CUSTOMER][NEUTRAL] Yaro on the serial studios.
[AGENT][NEUTRAL] OK, you look for that call in number sir.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Wow, [PII].
[CUSTOMER][NEUTRAL] The moment.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's, see that thing oka photo me manoyo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Just a moment.
[CUSTOMER][NEUTRAL] Bear at the moment.
[CUSTOMER][NEUTRAL] Ok, senorita meri culpa erosi weamo.
[CUSTOMER][NEUTRAL] Uneraquenovio el el la photo BO.
[AGENT][NEUTRAL] Uh, lapoliaan nombre de or so yeah.
[CUSTOMER][NEUTRAL] No, a nombre [PII] soon bre.
[AGENT][NEUTRAL] OK, is it 7 number or no?
[CUSTOMER][NEUTRAL] It is a moment.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] a couple of hours.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] We buy a port carseita porbio for that.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] No, no
[CUSTOMER][NEUTRAL] I would.
[AGENT][NEUTRAL] Um, postmos intens Carlovajos and nombreso esposo, um.
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Livago
[CUSTOMER][NEUTRAL] Be
[CUSTOMER][NEUTRAL] Conettain Ruis conceal final.
[AGENT][NEUTRAL] Mm, um.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Your number is to you?
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Elmi Nombres nodes N A [PII] L A E D A Slides [PII].
[AGENT][NEUTRAL] Gonzalez conesioseta.
[CUSTOMER][NEUTRAL] Seta senorita ta ta.
[AGENT][NEUTRAL] No no mesalio Cique malaesposa resinos pueda is depolia.
[AGENT][NEGATIVE] Oh no yeah mhm.
[CUSTOMER][NEUTRAL] Oh no, there is a moment.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Seoritaelenor Leonardo and Lia.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Then you
[CUSTOMER][NEUTRAL] Hello yes.
[AGENT][NEUTRAL] One of the um pueda poli oh tins latarjeta de pele con.
[CUSTOMER][NEUTRAL] See, you got me?
[CUSTOMER][NEUTRAL] See see La Tengo.
[AGENT][NEUTRAL] Um, my pueda depoliavajola parte de avajo.
[CUSTOMER][NEUTRAL] Daomi uh ola carterito.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh mediqueta numero.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Cal Poly, sir.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] The la pele.
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] OK, uh, zero uno.
[CUSTOMER][NEUTRAL] Nue uno say say.
[CUSTOMER][NEUTRAL] O M L A.
[CUSTOMER][NEUTRAL] In Romero
[AGENT][NEUTRAL] Alright, and it'sabian isofechana scientoor.
[CUSTOMER][NEUTRAL] On say the milociosincuentres.
[AGENT][NEUTRAL] In direction.
[CUSTOMER][NEUTRAL] It does I say or weeks.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] No, it's in [PII].
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So contrero de polia pero no nomasus testacubiertovajola polisa noses posa.
[CUSTOMER][NEUTRAL] What what is it?
[AGENT][NEUTRAL] Quelatura no massesses.
[CUSTOMER][NEUTRAL] See correto.
[AGENT][NEUTRAL] Oh, OK. Is that still examiner, yes.
[CUSTOMER][NEGATIVE] No, I think I mess.
[AGENT][NEUTRAL] Oh me. OK, solo pores in the alunata porqueteno von poli polia queso fueeldos mile in tres um see I I paracela reclamacion um soitina doses it says tela queraineque mandarlaopia lo que paso seguro primariossiama exacion de beneficios.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Peroenesitamos um examine la orden del medio um this exam nestamola orden itaminea coopia del seguro la polisa suya le curassat res mil quientola resorrano so mira nosia mares mil quientos la polia regresa lo que pago.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Seorita er um electronic or me meloaga sotros er inviendo.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Um, no teno manera de mandale undocumento por or electronico perosanos your website, uh-huhue primiro, um, suajeta temporal is secuescor electronico.
[CUSTOMER][NEUTRAL] Mo
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] So Jose on?
[CUSTOMER][NEUTRAL] A roal Gay.
[AGENT][NEUTRAL] L L Llepe errero says uno aro at gmail.
[CUSTOMER][POSITIVE] It's correct.
[AGENT][NEUTRAL] OK, they hit the month.
[AGENT][NEUTRAL] OK, alamejo mandala copela jeta menoma momento.
[CUSTOMER][NEUTRAL] Come on.
[AGENT][NEUTRAL] OK, simajo mandalela copela tarjeta I or electronico noses era de chera verila rescio.
[CUSTOMER][NEUTRAL] Well they selivaro.
[CUSTOMER][NEGATIVE] Useundito they be unundito.
[CUSTOMER][NEUTRAL] Seorita, I see correocute uh cabamvir no sole podemoer igual mvR locute taoliitano.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] No, tinsvinapainna de Apele.
[CUSTOMER][NEUTRAL] OK, just to to mango not see.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Uh, no pue access on correo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, um.
[CUSTOMER][NEUTRAL] OK, well senorita es que quetengo que in a momentolalapainaele.
[AGENT][NEUTRAL] So like levares the um el el codecoposar que merere unosteocor electronico.
[AGENT][NEUTRAL] Um, la fechanacimiento del.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I I paraceremo.
[AGENT][NEUTRAL] Um, scondo enscribanapajina the web I guess on the pueto male photolos documentos isovilos.
[CUSTOMER][NEUTRAL] OK, cues on lo uh la photo in me culpa the loqueremoquebi.
[AGENT][NEUTRAL] So tamola orden del medico illa copelo que paseguro primario.
[CUSTOMER][NEUTRAL] Jose Isela el informe del medio eel rescio de loqueo loqueo can seleno.
[AGENT][NEUTRAL] No reservoir, no, no loque no necessitamos recio necesitamolaopia de [PII] blue loqueos pagaro.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ah, OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, [PII] Para.
[CUSTOMER][NEUTRAL] Para. OK, OK, yeah.
[AGENT][NEUTRAL] See seeennese correoquelemande I uncorreo electronico poten mandarloai per noesi um pointenarmandaloi.
[AGENT][NEUTRAL] She said that my uh-huh.
[CUSTOMER][NEGATIVE] [PII], OK. Or then the America or the America, er, quepa seguro primario correctocorreto is yelling for me.
[AGENT][NEUTRAL] Sila del mee la yeah uh-huh, see.
[CUSTOMER][NEUTRAL] OK, yes, bueno.
[CUSTOMER][NEUTRAL] Seorita.
[AGENT][NEUTRAL] Um, no, I still don't. Algo masses.
[CUSTOMER][NEUTRAL] No, ya liar preunta.
[CUSTOMER][NEUTRAL] No, yeah, OK.
[AGENT][NEGATIVE] The questa no. OK, gracia my American public life one bye.
[CUSTOMER][NEUTRAL] Got it bye bye.
[CUSTOMER][NEUTRAL] We.