AccountId: 011433970860
ContactId: ae7bea58-bd3f-423b-83cb-dd5af49cf7a9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 331739 ms
Total Talk Time (AGENT): 174560 ms
Total Talk Time (CUSTOMER): 137126 ms
Interruptions: 2
Overall Sentiment: AGENT=0.9, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/ae7bea58-bd3f-423b-83cb-dd5af49cf7a9_20250612T20:45_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] See me Nombres [PII].
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] just your per queso saber commoy a para and virles uno unreclaacione quetengo er quelo quetengo can be a yo el teno ello la preva de beneficio de misguo it tenolo recios mhm can cotro documento necessitaria.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And the police are gonna.
[CUSTOMER][NEUTRAL] Coel Nomero de la polia er in sinco errotres uno.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Say soon.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] OK, so when the.
[CUSTOMER][NEUTRAL] See those train to say cinco redo cinco cho trotrecuro say such.
[AGENT][NEUTRAL] So erection is?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Unit electronic so.
[CUSTOMER][NEUTRAL] Altamire [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] I'm gonna put the numeral facts they forgetano line elando unitia una cuentos.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK, see a Louie, uh, and I don't come, come on, no it's a problem. OK, er, yoquerosaber see.
[CUSTOMER][NEUTRAL] Get OK you pagadoorcamareciosincuentaola.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You think, OK, look and sit on my dale.
[CUSTOMER][NEUTRAL] You think you printed all of documentos parapode.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That's so relamo.
[AGENT][POSITIVE] Perfecto es unado de lugar que contengadiagnosicosseo.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Commodos likesplica in the beneficio socio principal que conquer the informacion de vials.
[CUSTOMER][NEUTRAL] OK, car.
[CUSTOMER][NEUTRAL] Mhm, mhm.
[CUSTOMER][NEUTRAL] OK, I unacadio yeah I.
[AGENT][NEUTRAL] Mhm
[AGENT][POSITIVE] Perfect. I can.
[AGENT][NEUTRAL] Una forma nostra.
[CUSTOMER][NEUTRAL] OK, carrying.
[AGENT][NEUTRAL] See you.
[CUSTOMER][NEUTRAL] OK, and does it, so what the
[CUSTOMER][NEUTRAL] OK, and this is over the la pajina, er, some photo la the teno can bearleta.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sigler.
[CUSTOMER][NEUTRAL] OK, ta ta and to say e and cuanto mahome of your thing.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] They could pay me and the.
[AGENT][NEUTRAL] Noque tea.
[CUSTOMER][NEUTRAL] Lamejo.
[AGENT][NEUTRAL] Covertimentos uh.
[AGENT][NEUTRAL] Uh, the photo and see undocumento.
[AGENT][NEUTRAL] important con con normal um el declare the.
[CUSTOMER][NEUTRAL] Uh-huh. OK.
[CUSTOMER][NEUTRAL] OK, Italian, Italian you some.
[AGENT][NEUTRAL] Per
[AGENT][NEUTRAL] um visa process a revisos.
[CUSTOMER][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] OK, Italian, Italian.
[CUSTOMER][NEUTRAL] Er cabin loloma from the poss.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] No, no, no, no, it's so that to era tolo que queriabre yologo in cuanto pueda, OK, it ran to a presea de questava correctta conoque avia connoquetengo.
[AGENT][NEUTRAL] See.
[AGENT][POSITIVE] Perfect.
[AGENT][POSITIVE] Excellent excellent.
[CUSTOMER][NEUTRAL] OK, Gracia Poruda.
[CUSTOMER][NEUTRAL] OK, you have to go bye.